Outgrowing QuickBooks Software – Next Steps in Technology Strategy:
TSI is a management consulting firm that has led the charge on many technology strategy initiatives over our 20+ year lifespan. We are based out of the Chicagoland area, but we assist growth-oriented organizations across the country that may be now, or have already outgrown their current QuickBooks package or “starter system”… Read More
Mapping Your Customer Experience – Updated:
During our most recent newsletter we shared information about an Upcoming Customer Experience (CX) training workshop we are planning. In case you missed this, our intent is to provide you with tools and an approach to design an efficient, differentiated experience for your customers that creats an unfair advantage for your organization.
When you reflect on it, when was the last time that you detailed, mapped, illustrated or even described what your customers actually experience when they work with your organization? Is it an experience that is so amazing they are loyal, committed advocates and promote you by name?
Since TSI has been helping our clients in this area for years, our vision is to create a series of short, but effective in-person workshops that, in a highly interactive manner: 1. Help you envision what this “unfair advantage” can look like to create a contextual basis for your company 2. Teach you to map your current customer experience and analyze this using our CX analysis framework 3. Guide you to create your desired vision and decide how to implement it.
These will be the same tools and techniques that TSI consultants use on our projects in this area. We will be scheduling these workshops in Chicago very soon. If interested, provide your contact information and we will keep you informed when this is scheduled. Click Here
Staying Sharp:
TSI has several excellent sources of research and case studies:
Click here for the link to our Case Studies page, the most recent of which discusses a recent cloud ERP selection and 100 day implementation that TSI led on behalf of a Start-up Biotechnology company.
