Upcoming Events – Customer Experience (CX) Training Workshops:
- Where are you having customer retention problems?
- In what scenarios are you dissatisfying customers? Why is this occurring?
- Is there a pattern when you are wowing your customers?
What is YOUR Organizations Unfair Advantage? Where Do You Begin?
Regardless of what your position is in your industry, or what industry you operate in, every organization needs to craft and refine their unfair advantage. In order to maintain a competitive edge, as well as attract (and retain) as many customers as possible, there has to be a reason as to why customers would choose your product or service over that of your competitors… Click here to read more
Project and Portfolio Management – The Evolution
Early on, I was conditioned to learn project management independently and in its most simplistic form; to ensure delivery of a project(s) on-time, under budget, and within quality levels satisfactory of its stakeholders and sponsors…