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New and Improved (and discounted) Customer Experience (CX) Training

Improving your customer’s experience is one of the best improvements you can make this year. You’ve probably read some of the recent research (see below).

We’ve been generating our own buzz lately around our CX Training Workshop that we’ve made some of our own improvements to.

TSI will be leading a full-day Customer Experience (CX) training workshop on February 15, 2017.

You will leave this work session:

1. Thinking differently about your customers/students/constituents;

2. Understanding what your customers go through;

3. Knowing how to use a tool to define the current customer experience

4. Analyzing the Moments that Matter

5. Creating an experience that gives your organization an “unfair advantage”

If you are in an industry where the experience that a customer has when they receive a quote or proposal, make an order, receive that order, or pay for the order occasionally requires “customer service”, this workshop is for you.

We have reduced our price from $525 per ticket to $375. This is now our standard ticket price, but you can also take advantage of a promotional discount (referenced below) if you have multiple people from your organization you’d like to attend.

Click here to sign up

Promotion: If you, or someone from your organization would like send 2 or more team members to our fantastic event, be sure to reach out to us at tsi@transforming.com, and we will give you a discount code in return!

We hope to see you there and we are certain you will become a CX zealot!

Related (and Updated) Customer Experience (CX) Articles

Whether you provide products or services to your customers, it is critical to spend time evaluating the experiences your customers go through when working with your organization. We call these “Moments That Matter”.

It is more important than ever to understand what bottom line value that a great CX can mean for an organization. But ask yourself, how prevalent is this thought process in your department? What about your company in general? Is it part of your culture?

See the short list below for a few of TSI’s recent article finds, which we think you’ll benefit from perusing:

Our first article comes from all the way back in 2014, (I know, that seems like ages ago) when Forbes contributor, Martin Zwilling, published an article titled: ‘Customer Experience’ Is Today’s Business Benchmark.

Our favorite tips from Mr. Zwilling are:

Listen to the individual customer.
Exploit your product and service differences.
Demonstrate the value of your offering.
Show your passion and creativity in every solution.
Demonstrate your personal commitment.

Much more recently, however, another Forbes contributor, Blake Morgan, wrote an article titled: Five Trends Shaping The Future of Customer Experience In 2017. Morgan took a different, more modernized approach at looking at customer experience. The five trends “shaping the future” in her eyes are:

A whole lot of IoT.
Machine learning can improve most customer experience.
Data defines your customer experience.
Smart diagnostics.
Mobile everything.

Our point is not to say that either of these lists is the “correct” list, but rather to demonstrate the ever-evolving realm of customer experience. From our work in Customer Experience, here are a few of our trends:

Far more people are simply talking about CX, rather than actually doing something about it.
Organizations seem to be taking a piecemeal approach to CX.
Some are simply addressing this in Customer Services as opposed to looking at processes on the business development side of the organization.

Lastly, we also wanted to bring to your attention an article written by Dan Feely, TSI’s Founder and President, who recently published a CX focused article titled: Why a Positively Memorable Customer Experience (CX) Matters.

If you enjoy reading insights like these from TSI, please consider following our website and Social media accounts for more updates in 2017 and beyond.

Transforming in 2017: What’s on Your Horizon?

TSI’s expert consultants have authored a number of Whitepapers, tailored around our service offerings, to help our customers and clients assess their organization’s needs.

Before diving into what we have available, ask yourself the following critical questions around your current or planned technology initiatives/implementations:

Are you undergoing any major technology or process focused changes in your organization?
Are your technology platforms (e.g., ERP, CRM, other) still serving their intended, and value-added purpose?
Are you striving to improve your own CX or efficiency?
Do you have complex projects or programs with an important change management dimension?

Opportunities like these are TSI’s “sweet spot”. Our experienced consultants, utilizing our proven methodologies, help our client’s project tremendously.

If any (or all) of these questions seemed to hit home with you, you can read more of TSI’s insights through our Whitepapers page, or Contact Us to speak with a member of the TSI team.