According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
"Raise the BAR" with TSI's Business Advisory Retainer Services (BAR) What would you do with one free day of expert consulting assistance? What if you had
“Don't blame you," said Marvin and counted five hundred and ninety-seven thousand million sheep before falling asleep again a second later.” Marvin the Robot -
New and Improved (and discounted) Customer Experience (CX) Training Improving your customer's experience is one of the best improvements you can make this year.
Trending Customer Experience (CX) Articles Recently, there have been some amazing articles highlighting the value of taking a fresh look at what YOUR customers
How ready is YOUR organization for change? Numerous studies, including several published in The Harvard Business Review, CIO Magazine and others, cite the challenges
Fairly often, I like to walk around my neighborhood in west suburban Chicago. There is an interesting array of single family homes with pleasant scenery and nice yards.
Why a Positively Memorable Customer Experience (CX) Matters A positively memorable Customer Experience can mean the difference between retaining a customer for years to
Let me tell you about a few of my recent "1st World" problems: A few months ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The