Telecommunications Company Business Challenge
Large teleco began to launch its long-distance business unit, but needed to define its business processes that integrated product offerings, promotions with a clear understanding of process ownership, and defined roles and responsibilities.
TSI’s Role
TSI worked with the client to define its products, promotions, processes, policies and organization structure. We created streamlined processes for all business functions including marketing, sales, customer ordering, billing, service assurance and call center operations.
Results
The project achieved the business unit’s goal of achieving “operational readiness” within a very aggressive time frame.
Click these links to learn more about TSI’s services, TSI’s experienced consulting team, and how they can help your organization achieve optimization in your processes.
