Below, you’ll find information about our upcoming Customer Experience workshop in September, an excerpt from TSI’s own Ryan Evers’ latest blog on Critical Factors of Emotional Intelligence, as well as ITA’s latest Member Spotlight, focused on TSI’s recent growth and developments!
Customer Experience Training Workshop:
TSI’s Training Workshop:
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” (Steve Jobs, Apple) – The customer, not technology, must be the core of your strategy.
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” (Jeff Bezos, Amazon) – In highly competitive environments, brands are judged not for product price or quality, but for the experience they build around it.
Whether Steve Jobs or Jeff Bezos invented, reinvented or transformed their respective industries, no one could dispute they took a customer experience centric approach as one of the primary levers to differentiate their companies.
We have two quick questions for you to consider:
- What work have you done recently in this area?
- Do you need a fresh perspective and tools to help you make progress in this area?
Here are actual quotes from recent participants:
- “I enjoyed the entire workshop. It was very informative for someone who is new to the customer experience area.”
- “The presenter was engaging and warm. He did an excellent job including everyone in the presentation and managed time well.”
- “Very informative. I like the hands-on, case study approach. Helps to learn the concepts when they are actually put to use as opposed to simply being discussed.”
- I appreciated how applicable the activity and tools were that we used while doing the activity – It can easily be applied within my own company and work.”
Members of Illinois Technology Association (ITA) can reach out to us at tsi@transforming.com for a discount code to use at checkout!
Click our Eventbrite link for TSI’s Customer Experience Training Workshop!
Our event is limited to 25 participants, so be sure to purchase your tickets today!
5 Critical Factors of Emotional Intelligence That Can Change Your Life
Exerpt from recent article by Ryan Evers, TSI’s Business/Program Analyst
According to Daniel Goleman, American psychologist and renowned author, emotional intelligence can be broken down into the following five categories (pictured in graphic), as summarized by Andrea Ovans’ 2015 Harvard Business Review article, titled ” How Emotional Intelligence Became a Key Leadership Skill“:
- Self-awareness
- Self-regulation
- Motivation (defined as “a passion for work that goes beyond money and status”)
- Empathy for others
- Social skills, such as proficiency in managing relationships and building networks
The Factors of Emotional Intelligence Broken Down…
Click HERE to read the article in full on TSI’s blog!
TSI’s recent feature in Illinois Technology Association’s (ITA) Member Spotlight:
Company history:
Dan Feely, TSI’s President, started TSI in 1995 after being with Andersen Consulting (prior to Accenture) with several other ex-Accenture consulting leaders.
In 35 words or less, what are you all about?
TSI is a boutique-sized, growing consulting firm. We help progressive growth-oriented clients including Groupon, Buzzfeed, Sagent Pharmaceuticals and the University of Chicago among others. Our projects involve process improvement, technology strategy, change management, and more.
Read the rest of ITA’s Member Spotlight here!
