The value of understanding your current state, planning your future state, and embracing the change of your technology. We’ve all heard the clichés “change is
What Change Is REALLY Like (versus what you read about)
Since 1995, TSI has worked with organizations that struggle to go through change. Big, small, fast-growing, non-profit, higher education, you name it. I was reflecting on
What Making Pizza has Taught Me about Process Transformation (and organizational change management)
About five years ago, I had a 'Eureka' moment about one of my favorite topics – Pizza. I thought that building an outdoor pizza oven off my back patio, would be a
The Shortcomings of Treating your Customer like a Customer
For years, we have heard business authors, professors and consultants preach about enhancing how we should conduct business – particularly in the area of providing the