Quality Improvement

Whether you obsess over order accuracy, defects, production forecasts or other metrics, focusing on product and service Quality Improvement leads to customer loyalty and a healthy bottom line.

Why Is Quality Improvement Important for Business?

Quality matters to internal and external customers so it only stands to reason that Quality Improvement is mission-critical. Are you paying attention to the right quality metrics at your organization? What should you be measuring but are not?

TSI has helped a wide variety of organizations to improve their product and service quality through a combination of methods including DMAIC, process mapping, value stream analysis, Continuous Improvement (CI), Business Process Improvement (BPI), Business Process Management (BPM) and Lean and Six Sigma. Spending time “on the business” and investing a few brain cycles to analyze the intermediate and final product and service outputs is an investment but can pay off in a very large way. TSI has seen organizations jump in their customer satisfaction scores and other quality awards (including the Malcolm Baldrige National Quality Award (MBNQA)).

Transforming Solutions’ Quality Improvement consulting services have completed over 130 successful quality improvement engagements. We leverage Lean, Six Sigma, TQM, ISO, Malcolm Baldrige, and other improvement techniques in our engagements. Our experienced Black Belts, Green Belts, strategy, process improvement, and technology consultants make applying these practices possible for our clients.

People discussing quality improvement techniques

Why Work With Us?

Transforming Solutions’ Quality Improvement and Process Improvement consulting services have completed over 130 successful quality improvement engagements. We leverage Lean, Six Sigma, TQM, ISO, Malcolm Baldrige, and other improvement techniques in our engagements. Our experienced Black Belts, Green Belts, strategy, process improvement, and technology consultants make applying these practices possible for our clients.

What We Do

Our Quality Improvement and Process Improvement services recognize that professionals understand how to design a process with quality checkpoints. We go beyond the simple design of a process and focus our quality emphasis on the following unique points:

  • Establish a pervasive culture of quality
  • Integrate a comprehensive expectation of quality within all aspects of the organization
  • Define key metrics that will drive improved performance and align stakeholders
  • Align roles, responsibilities, compensation, and hiring criteria with the improved culture

The common theme within all of these focus points is the development of a sustainable, developed, and scalable culture of continuous improvement.

Transforming Solutions’ flexible framework is the core of many of our quality improvement and process improvement engagements. This framework leverages Lean, Six Sigma, and other techniques from our expertise, emphasizing the DMAIC process and supporting tools.  The flow of this framework is here →

Quality improvement infographic