Be a retail industry leader by creating an amazing customer experience via your world-class processes surrounding skillful, effective, and customer-centric processes.
For over 20 years, TSI has worked in the Retail Industry with a wide variety of online and traditional retailers. We typically begin assessing part or all of an organization that feels they have areas of inefficiency, inconsistent sales, or declining customer loyalty scores. Our retail consulting services also help envision a future that leverages people, process, and technology in a manner that enables opportunities to gain a competitive advantage within the Retail Industry.
Helping traditional and online retail organizations to define their competitive advantage, improve their customer experience, and make efficiency gains while optimizing their supply chain and improving other internal processes is where TSI helps our retail clients make the greatest gains.
TSI couples our Retail Industry consulting expertise with our tested methodology to successfully assess and improve the organization’s retail-focused people, processes, and technology. We work to gain a clear understanding of your current state processes, organizational objectives, and ideal future state. We then use this, combined with the context of the Retail Industry knowledge to develop a customized set of actions and recommendations that will facilitate the achievement of those stated goals. These recommendations are actionable, measurable, and most importantly in this industry, sustainable.
TSI’s retail consulting services typically start engagements with a rapid assessment of the area or areas that are of the greatest importance. We tailor our services with Retail Industry challenges in mind to help you address the most challenging needs while leveraging and facilitating your vision for success and key differentiators. When we begin our projects, we team with our clients to identify pain points and gain a clear understanding of the elements (products, processes, technology and people) that are working well and those that need improvement. Then we will help you clearly define your future state and develop a strategy that will move your organization forward, whether that would be through change management, process improvement, or training. Lastly, our consultants help you execute the strategy so the vision becomes a reality.
The following are the most frequent service areas we employ to help our Retail Clients:
Our retail consulting team works to gain a clear understanding of your company’s current state processes, organizational objectives, and ideal future state. We then use this, combined with the context of the Retail Industry knowledge to develop a customized set of actions and recommendations that will facilitate the achievement of those stated goals. These recommendations are actionable, measurable, and most importantly in this industry, sustainable. For more information on sustainability in Retail, click here.
Our fees are very competitive in the retail consulting market place. We start our projects with an estimate of our fees and have an outstanding track record of completing our work within our estimated ranges.
Yes, significantly. And, in recent months we have successfully adapted our fact-finding and analysis techniques so that we can work in a remote manner. We continue to have great success engaging our stakeholders so they provide their input while feeling heard.