With the end of the first calendar quarter approaching quickly and the relevance of looking back, I was recently reflecting on what similarities and differences there
Insights
Thinking About Your “Next Generation” CRM?
Wow, a lot has changed in the world of Higher Education (and nonprofits) CRM, particularly for those institutions seeking to begin the process of selecting and
Assessing your Technology Landscape in 2021 to Transform Digitally and Organizationally
2020 showed us that those organizations that have not properly addressed their technology and digital infrastructure paid a significantly larger price when the pandemic
What is a PMO (Project Management Office) or ePMO?
Learning about, creating, or maturing a PMO (or Enterprise PMO) can be confusing as there is a plethora of available content about types of PMOs or when and how to
How Does A Culture of Change Turn Resistance into Growth?
Now, potentially more than ever, an organization must embrace a change to survive and thrive. As consultants, we have seen just how this necessity for a culture of change
Tangible Value from Proven Processes
I want to tell you a story about a time we were meeting with one of our larger clients. This story emphasizes the benefits of bringing in consultants by showing what an
Top 5 Actions to Enable “Non-Techies” to Crush your Next ERP Upgrade
The purpose of this article is to equip business leaders, who don’t speak in three letter acronyms, with a solid foundation of knowledge so they can contribute and not be
Evaluating and Improving Customer Experience
Your customer experience is more than just what happens in customer service or the connections you have with the customer. The initial interactions, fostered
Change Management Models and Making Change Stick
Why and how should I utilize Organizational Change Models? You engaged in a current state assessment, you designed the ideal future state, you picked the right
June Reading List
For this special edition of TSI's Reading List we are featuring past Whitepapers and Blogs composed by TSI team-members! 5 Guiding Process Improvement