October, 2017 We all know that as the holiday season fast approaches, so do performance and financial pressures. Whether you're rushing to create your 2018 budget, or
Insights
Is Customer Experience your true Unfair Advantage?
Below, you'll find information about our upcoming Customer Experience workshop in September, an excerpt from TSI's own Ryan Evers' latest blog on Critical Factors of
Spanning the Gap: Higher Education and the Private Sector
Organizational Boundaries We see it in newspapers and blogs, much of higher education is in crisis. Many believe that colleges and universities are not meeting the needs
Who Has Made a Difference in Your Career?
So, I’m feeling a bit nostalgic in early June as Memorial Day has passed by so quickly and with recent poignant graduation speeches still in my main memory. This makes
TSI’s Favorite Harvard Business Review (HBR) Articles: May, 2017
A few of TSI's favorite Harvard Business Review articles come to us from over the years, focused on a number of organizational topics, from transformational leadership to
TSI’s Customer Experience and Student Experience Articles, Training Workshops, and our Newest Team Member!
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition? According to Gartner, "89% of companies surveyed
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?
According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even
Customer Service in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
TSI Service Offering Announcement & Customer Experience (CX) Training Updates
"Raise the BAR" with TSI's Business Advisory Retainer Services (BAR) What would you do with one free day of expert consulting assistance? What if you had immediate
Here Come the Digital Employees – 5 Things you Should Know About Robotic Process Automation (RPA)
“Don't blame you," said Marvin and counted five hundred and ninety-seven thousand million sheep before falling asleep again a second later.” Marvin the Robot - (Douglas