While the predictions from Gartner and Oracle in previous years highlighted the rising importance of customer experience, it's undeniable that in 2024, CX is not just a
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?
According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even