Higher education is changing fast—and the pressure to differentiate has never been higher. Enrollment has declined in recent years, driven by demographic shifts, new
Adopting a “Customer Service” Mindset in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
Establishing Portfolio Management Office (PMO) at Large Southern University
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by Information Technology Services at a southern flagship university to help establish a Portfolio
Selecting Your Institution’s Next CRM: A Look at Your Advancement System Needs
Wow, a lot has changed in the world of Higher Education (and nonprofits) CRM. In particular for those institutions seeking to begin the process of selecting and
Level Up – Design an Amazing Customer Experience
I was speaking to a colleague who runs operations for a large service provider that serves the hospitality industry last week. He lamented "now that our business is
Continuous Improvement at the University of North Texas Health Science Center (UNTHSC)
Business Challenge Transforming Solutions Inc. (TSI), was engaged by the University of North Texas Health Science Center (UNTHSC) to create an organizational culture
Process Improvement Initiative Across Four Campuses
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by a southern flagship institution to ensure that appropriate mechanisms were in place to meet the
Digital Transformation for a Southern Public Flagship University
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by Information Technology Services at a southern public flagship university as a strategic,
Software Evaluation and Selection for Top 10 Public Research University
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by a top 10 public research university with a medical center to assist with technology transformation
Business Process Improvement Training for Alumni Association
Business Challenge In 2018, Transforming Solutions, Inc. (TSI) was engaged by a top ten, public research university with a medical center to develop and execute a