Business Challenge Transforming Solutions, Inc. (TSI) was engaged by Information Technology Services at a southern flagship university to help establish a Portfolio
Level Up – Design an Amazing Customer Experience
I was speaking to a colleague who runs operations for a large service provider that serves the hospitality industry last week. He lamented "now that our business is
Customer Service in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
Process Improvement Initiative Across Four Campuses
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by a southern flagship institution to ensure that appropriate mechanisms were in place to meet the
Selecting Your Institution’s Next CRM: A Look at Your Advancement System Needs
Wow, a lot has changed in the world of Higher Education (and nonprofits) CRM. In particular for those institutions seeking to begin the process of selecting and
Business Process Improvement Training for Alumni Association
Business Challenge In 2018, Transforming Solutions, Inc. (TSI) was engaged by a top ten, public research university with a medical center to develop and execute a
Software Evaluation and Selection for Top 10 Public Research University
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by a top 10 public research university with a medical center to assist with technology transformation
Digital Transformation for a Southern Public Flagship University
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by Information Technology Services at a southern public flagship university as a strategic,
Spanning the Gap: Higher Education and the Private Sector
Organizational Boundaries We see it in newspapers and blogs, much of higher education is in crisis. Many believe that colleges and universities are not meeting the needs
Continuous Improvement at the University of North Texas Health Science Center (UNTHSC)
Business Challenge Transforming Solutions Inc. (TSI), was engaged by the University of North Texas Health Science Center (UNTHSC) to create an organizational culture