Higher education is changing fast—and the pressure to differentiate has never been higher. Enrollment has declined in recent years, driven by demographic shifts, new
Adopting a “Customer Service” Mindset in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
Customer Service in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and