Business Challenge

This $300M durable goods manufacturer and distributor was growing by over 40% annually. It had outgrown its systems, and in an attempt to automate manual processes, suffered through a poor implementation of Oracle. This caused this organization to struggle to have efficient Marketing, New Product Development, Sales, Order Management, Distribution/Supply Chain and Financial processes. As a result, this company struggled to get meaningful customer and financial data from its systems even though it had invested a significant amount in hardware, software and custom development.

TSI’s Role

Worked with the Executive team to understand the organization’s direction and with an operational team to define and analyze its current processes, define operational and technology recommendations, and define future processes while performing a cost-benefit analysis on the recommendations. TSI recommended the implementation of a mid-tier ERP/Financial system and assisted with the requirements evaluation, vendor selection, contract negotiation and project management of the system implementation. TSI also created a data warehouse and assisted with the data extraction and cleanup to make this warehouse useful.

Results

Quantified over $24 million in tangible savings resulting from replacing Oracle and improving its business and IT processes. Performed the requirements definition and vendor selection within 10 weeks. Defined detailed “to be” processes in conjunction with the system implementation within 12 weeks. Realized significant software and services discounts due to effective negotiations. TSI hit every project milestone that was set, while completing the project under budget.