Many of our clients come to us when their processes or customer experiences are far from stellar. In these situations, swift and critical action is essential to triage and improve the issues at hand. On the other hand, some clients demonstrate remarkable foresight, proactively addressing potential challenges or acknowledging areas for improvement—even when those challenges emerged under their leadership.
This kind of bold self-awareness is a hallmark of great leaders. Admitting there’s room for growth takes courage, but it’s a necessary step toward lasting improvement.
“The most dangerous kind of waste is the waste we do not recognize,” is attributed to Shigeo Shingo, a prominent figure in the field of Lean Manufacturing.
Here are four critical questions to help you evaluate your processes and customer experience:
- When was the last time we thoroughly evaluated what our customers go through to do business with us?
- Is our process easy and seamless, or does it present unnecessary hurdles?
- How have we differentiated ourselves—not through our products or services—but through the way we onboard clients, deliver, and administer those offerings?
- What have we done recently to create a competitive advantage in this area?
At TSI, we thrive on solving these challenges—whether they’re big or small. As process improvement experts, we are excited to help businesses transform how they operate and deliver value to customers.
If these questions resonate with you, we’d love to explore how we can help you create a smoother, more competitive process. Reach out to us today!
– written by: Dan Feely, TSI’s President and Founder – Visit The TSI Team page for more information on Dan and his talented team.
