As you can imagine, most of our clients do not engage us if their processes or their customer experience is stellar. For these situations, process and customer experience remediation and triage is essential and we need to make critical changes fast. In other cases, we have clients that have keen foresight to anticipate future problems or they have objectivity to recognize that their company has a situation that needs to be addressed now. Great leaders do this, even if it means acknowledging, under their leadership, that there are opportunities for improvement. This takes they kind of boldness that great leaders exemplify.
Operationally, consider asking yourself and your organization the following:
- When was the last time we took a hard look at what our clients/customers have to go through to do business with us?
- How easy or hard is it?
- What have we done to differentiate ourselves, not by our products or services, but how we onboard a client, deliver our products/services and administer them?
- What have we done lately to create an unfair advantage for ourselves in this area?
Whether they are big or small challenges, these are exactly the types of issues that TSI helps our clients avoid. This is what we process geeks get excited about sinking our teeth into. Please reach out to us and let us know how we can assist you or your business.
– written by: Dan Feely, TSI’s President and Founder – Visit The TSI Team page for more information on Dan and his talented team.
