Over the last several decades, higher education institutions have made significant progress utilizing shared services to optimize administrative performance. In the last
Project and Portfolio Management – The Evolution
Early on, I was conditioned to learn project management in its most simplistic form: ensuring the delivery of projects on time, under budget, and within quality levels
What is the Forgotten Dimension of Hiring a Consultant?
Organizations approach the process of hiring consultants in many different ways, ranging from highly structured methods to more ad hoc approaches. However, regardless of
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Many of our clients come to us when their processes or customer experiences are far from stellar. In these situations, swift and critical action is essential to triage
Why a Positively Memorable Customer Experience (CX) Matters
Let me tell you about a few of my recent "1st World" problems: A while ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The night
34 Years Later – Is the Discipline of “Process Reengineering” Still Relevant in 2024?
A while ago, I was talking with a distinguished executive working in financial services about the types of projects we are working on. After I covered a brief summary,
Project and Portfolio Management – The Evolution
Early on, I was conditioned to learn project management in its most simplistic form; to ensure delivery of a project(s) on-time, under budget, and within quality levels
What is YOUR Organization’s Unfair Advantage? Where Do You Begin?
Regardless of what your position is in your industry, or what industry you operate in, every organization needs to craft and refine their unfair advantage. In order to
5 ERP Tips for Start-ups and High-Growth Companies
By some estimates, over 20 million Americans are starting and operating new businesses. The good news is, these brave entrepreneurs can harness easy to use and economical
7 Questions to Keep your Organization Relevant
Do you remember when you graduated from college? I’m guessing if we try really hard, we can remember all the way back then. Like you, I was filled with excitement and had