Over the last several decades, higher education institutions have made significant progress utilizing shared services to optimize administrative performance. In the last
34 Years Later – Is the Discipline of “Process Reengineering” Still Relevant in 2024?
A while ago, I was talking with a distinguished executive working in financial services about the types of projects we are working on. After I covered a brief summary,
What is YOUR Organization’s Unfair Advantage? Where Do You Begin?
Regardless of what your position is in your industry, or what industry you operate in, every organization needs to craft and refine their unfair advantage. In order to
Shared Services Best Practices – 5 Critical Success Factors for Shared Services Optimization
Over the last couple of decades, organizations have made significant progress utilizing shared services and outsourcing to optimize and improve performance. Over this
6 Critical Factors of Emotional Intelligence That Can Make you an OCM Boss
In recent years, Emotional Intelligence, otherwise known as emotional quotient or EQ, has become known as one of the most critical skills one can possess in the corporate
How to Level-Up Your EQ With Five Critical Factors
Emotional intelligence - otherwise known as EQ - has quickly become one of the most critical skills one can possess. Having a high emotional quotient (EQ) affects every
Developing and Implementing Next-Generation Processes and Technology
The Archdiocese of Chicago: Managing the people, process, and technology of an implementation TSI was selected for several projects at The Archdiocese of Chicago.
TSI’s Customer Experience and Student Experience Articles, Training Workshops, and our Newest Team Member!
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition? According to Gartner, "89% of companies surveyed
TSI’s Latest Updates – Customer Experience Updates and More!
New and Improved (and discounted) Customer Experience (CX) Training Improving your customer's experience is one of the best improvements you can make this year. You've
3 Quality Metrics You Can’t Ignore
Fairly often, I like to walk around my neighborhood in west suburban Chicago. There is an interesting array of single family homes with pleasant scenery and nice yards.