A few of TSI's favorite Harvard Business Review articles come to us from over the years, focused on a number of organizational topics, from transformational leadership to
Level Up – Design an Amazing Customer Experience
I was speaking to a colleague who runs operations for a large service provider that serves the hospitality industry last week. He lamented "now that our business is
Creating Value from ZERO…. Nine Steps for Finance to Enable Real Cost Reduction (AKA Zero-Based Budgeting Best Practices)
The need to drive enterprise cost reduction and adequate levels of profitability is a constant priority for business leaders in all types of companies, especially in the
Top Three Future Technology Disrupters for 2017 and Beyond
“…everything that can be invented has been invented.” Unsubstantiated quote attributed to Charles Duell, Commissioner of the U.S. Patent Office, 1899 Having spent some
TSI Newsletter – Positively Memorable Customer Experience; Shared Services Optimization; Future Technology Disrupters for 2017 and Beyond
Why a Positively Memorable Customer Experience (CX) Matters A positively memorable Customer Experience can mean the difference between retaining a customer for years to
How Leaders Look at Process – 4 Questions to Ask Yourself
As you can imagine, most of our clients do not engage us if their processes or their customer experience is stellar. For these situations, process and customer