What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
TSI’s Customer Experience and Student Experience Articles, Training Workshops, and our Newest Team Member!
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition? According to Gartner, "89% of companies surveyed
Spanning the Gap: Higher Education and the Private Sector
Organizational Boundaries We see it in newspapers and blogs, much of higher education is in crisis. Many believe that colleges and universities are not meeting the needs