Friends of TSI - Thank You and Happy Holidays! 2024 has been a wonderful and productive year. We've been able to help many corporations, higher
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?
While the predictions from Gartner and Oracle in previous years highlighted the rising importance of customer experience, it's undeniable that in 2024, CX is not just a
Change Culture by NOT Changing Culture
I was catching up on quite a bit of periodical reading recently. For me, this typically includes a wide range of sources ranging from HBR, CIO Magazine, Chronicles
Why a Positively Memorable Customer Experience (CX) Matters
Let me tell you about a few of my recent "1st World" problems: A while ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The night
Everything YOU Ever Wanted to Know about Process Improvement and Lean, but Were Afraid to Ask
Why Consider Lean Process Improvement or Process Management? Recently, on a videoconference call, the CEO for one of our clients remarked with a lot of urgency that
Transforming a PMO and Creating a Culture of Continuous Improvement
Business Challenge Transforming Solutions Inc. (TSI), was engaged by a Southwest University Health Science Center to create an organizational culture of continuous
34 Years Later – Is the Discipline of “Process Reengineering” Still Relevant in 2024?
A while ago, I was talking with a distinguished executive working in financial services about the types of projects we are working on. After I covered a brief summary,
Is Your Project Keeping You Awake at Night?
9 Tips for Curing Project Induced Insomnia If you are like most business and technology leaders, you have probably lost a few hours of sleep over one or more critical
Project and Portfolio Management – The Evolution
Early on, I was conditioned to learn project management in its most simplistic form; to ensure delivery of a project(s) on-time, under budget, and within quality levels
What Change Is REALLY Like (versus what you read about)
Since 1995, TSI has worked with organizations that struggle to go through change. Big, small, fast-growing, non-profit, higher education, you name it. I was reflecting on