"A rose by any other name would smell as sweet" – William Shakespeare, Romeo & Juliet What’s in a name? What are the differences between a project manager,
Process Improvement Training to Re-launch
TSI is excited to announce the re-launch of our popular Process Improvement Training Workshop. Thanks to your great feedback, TSI’s redesigned Process Improvement
Hand-picked HBR articles, training materials, and more from TSI
October, 2017 We all know that as the holiday season fast approaches, so do performance and financial pressures. Whether you're rushing to create your 2018 budget, or
The Challenges of Digital Transformation
Why Digital Transformation and Major Systems Implementations are So Hard to Get Right. By Dan Feely, TSI President and Managing Partner Maybe you are like I am and
Customer Service in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
DMAIC – Our Favorite 6 Sigma Word of the Day!
Through our consulting and training at TSI, conversations surrounding continuous improvement often reveal one common topic: the simple, yet powerful tool DMAIC
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?
According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even
How to Waste Less Time and Money With a Consultant
If you're anything like me, you read blog posts for tangible tips that you can implement immediately. You jot down a few notes, use them in your next meeting or project,
Why is IT So Hard? Artificial Intelligence
Danger Will Robinson! B9, the Robinson Robot, "Lost in Space" [Part of TSI’s on-going blog co-authoring effort, this blog was developed with Paul Grote, VP Business
Why is IT so hard? – Current State
[Next in the series of blogs developed in partnership with co-author Paul Grote, VP Business Partner Management at HUB International] A problem defined is a