What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
DMAIC – Our Favorite 6 Sigma Word of the Day!
Through our consulting and training at TSI, conversations surrounding continuous improvement often reveal one common topic: the simple, yet powerful tool DMAIC
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?
According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even
How to Waste Less Time and Money With a Consultant
If you're anything like me, you read blog posts for tangible tips that you can implement immediately. You jot down a few notes, use them in your next meeting or project,
Why is IT So Hard? Artificial Intelligence
Danger Will Robinson! B9, the Robinson Robot, "Lost in Space" [Part of TSI’s on-going blog co-authoring effort, this blog was developed with Paul Grote, VP Business
Why is IT so hard? – Current State
[Next in the series of blogs developed in partnership with co-author Paul Grote, VP Business Partner Management at HUB International] A problem defined is a
Pursuing Digital Transformation Success – Should we focus on a Minimum Viable Product (MVP) or More?
Digital transformation success demands that many critical factors align so the people, process,and technology dimensions work in harmony (and on time). Read below and
Five Methods of Identifying Risks
“There are risks and costs to a program of action. But they are far less than the long-range risks and costs of comfortable inaction.” – President John Fitzgerald
The Top 4 Indicators To Help You Know Whether You Need a “Real” Change Management Plan
According to a study by Boston Consulting Group, 85% of companies have undertaken a transformation during the past decade. Related research found that nearly 75% of those
Using Uncertainty to Drive Change
Using Uncertainty to Drive Change by Dan Feely, TSI – Managing Partner As we enter the third quarter of 2023, the global economic outlook is less promising than we