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    customer service higher education

    03.02.26 TSI Blog, Higher Education, Customer Experience

    The growing need for a Customer Excellence mindset in Higher Education

    Higher education is changing fast—and the pressure to differentiate has never been higher. Enrollment has declined in recent years, driven by demographic shifts, new

    Read More

    02.17.26 TSI Blog

    Change Culture by NOT Changing Culture

    I was catching up on quite a bit of periodical reading recently.  For me, this typically includes a wide range of sources ranging from HBR, CIO Magazine, Chronicles

    Read More

    02.10.26 Technology, Reading List, TSI Blog, White Papers

    The Challenges of Digital Transformation

    Why Digital Transformation and Major Systems Implementations are So Hard to Get Right. By Dan Feely, TSI President and Managing Partner Digital transformation

    Read More

    01.23.26 TSI Blog

    Your 2025 Wrapped With TSI

    Friends of TSI - Thank You and Welcome to 2026! With the holiday season behind us and a new year ahead, we hope you enjoyed a meaningful close to 2025 and are off to a

    Read More

    customer service higher education

    01.12.25 Higher Education, Customer Experience, TSI Blog

    Adopting a “Customer Service” Mindset in Higher Education

    What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and

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    01.08.25 TSI Blog, Business

    What is the Forgotten Dimension of Hiring a Consultant?

    Organizations approach the process of hiring consultants in many different ways, ranging from highly structured methods to more ad hoc approaches. However, regardless of

    Read More

    09.04.24 TSI Blog

    Change Culture by NOT Changing Culture

    I was catching up on quite a bit of periodical reading recently.  For me, this typically includes a wide range of sources ranging from HBR, CIO Magazine, Chronicles

    Read More

    06.25.24 Case Studies, Higher Education

    Establishing Portfolio Management Office (PMO) at Large Southern University

    Business Challenge Transforming Solutions, Inc. (TSI) was engaged by Information Technology Services at a southern flagship university to help establish a Portfolio

    Read More

    Project Risk

    06.10.24 TSI Blog

    Is Your Project Keeping You Awake at Night?

    9 Tips for Curing Project Induced Insomnia If you are like most business and technology leaders, you have probably lost a few hours of sleep over one or more critical

    Read More

    Business process improvement consultants

    03.08.24 TSI Blog

    5 Guiding Process Improvement Principles

    The concept of process improvement tools and principles are nothing new to successful organizations. This type of effort has been in existence for well over 25 years. The

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    • The growing need for a Customer Excellence mindset in Higher Education
    • Change Culture by NOT Changing Culture
    • The Challenges of Digital Transformation
    • Your 2025 Wrapped With TSI
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