What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
What is the Forgotten Dimension of Hiring a Consultant?
Organizations approach the process of hiring consultants in many different ways, ranging from highly structured methods to more ad hoc approaches. However, regardless of
Change Culture by NOT Changing Culture
I was catching up on quite a bit of periodical reading recently. For me, this typically includes a wide range of sources ranging from HBR, CIO Magazine, Chronicles
Establishing Portfolio Management Office (PMO) at Large Southern University
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by Information Technology Services at a southern flagship university to help establish a Portfolio
Is Your Project Keeping You Awake at Night?
9 Tips for Curing Project Induced Insomnia If you are like most business and technology leaders, you have probably lost a few hours of sleep over one or more critical
5 Guiding Process Improvement Principles
The concept of process improvement tools and principles are nothing new to successful organizations. This type of effort has been in existence for well over 25 years. The
4 Reasons Why Your CRM Project Will Fail (and How to Make It a Success)
Sadly, CRM Projects fail all of the time. But they don't have to! Why do CRM projects fail? TSI has partnered with dozens of corporate and higher education organizations
3 Overarching Requirements for Successfully Managing Organizational Change
Over the last 30 years, I have seen a lot of buzz words and management fads come and go. The area of organizational change has certainly generated more than a few new
The Top 4 Indicators To Help You Know Whether You Need a “Real” Change Management Plan
According to a study by Boston Consulting Group, 85% of companies have undertaken a transformation during the past decade. Related research found that nearly 75% of those
The Reality of Applying Robotic Process Automation in an Enterprise
Robotic process automation (RPA) is simple, right? You identify a straightforward process, you automate it, and you rake in the cost savings. Well, not