Higher education is changing fast—and the pressure to differentiate has never been higher. Enrollment has declined in recent years, driven by demographic shifts, new
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Change Culture by NOT Changing Culture
I was catching up on quite a bit of periodical reading recently. For me, this typically includes a wide range of sources ranging from HBR, CIO Magazine, Chronicles
The Challenges of Digital Transformation
Why Digital Transformation and Major Systems Implementations are So Hard to Get Right. By Dan Feely, TSI President and Managing Partner Digital transformation
Your 2025 Wrapped With TSI
Friends of TSI - Thank You and Welcome to 2026! With the holiday season behind us and a new year ahead, we hope you enjoyed a meaningful close to 2025 and are off to a
30 Years Bold: A Vision, Wonderful Memories Helping Our Clients Get to Their “Next Level”
🎉A Message from Our Founder Wow, where has the time gone? Just about 360 months ago, after starting my career at Andersen Consulting (now Accenture) and working for
Adopting a “Customer Service” Mindset in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
What is the Forgotten Dimension of Hiring a Consultant?
Organizations approach the process of hiring consultants in many different ways, ranging from highly structured methods to more ad hoc approaches. However, regardless of
Mastery of Customer Experience May Be the Difference Between Success and Failure
In today’s world of increasing options and ever-present information, the customer experience is paramount to a company’s success. According to actual data, 80% of
How Leaders Look at Process – 4 Questions to Ask Yourself (and improve)
Many of our clients come to us when their processes or customer experiences are far from stellar. In these situations, swift and critical action is essential to triage
Your 2024 Wrapped With TSI
Friends of TSI - Thank You and Happy Holidays! 2024 has been a wonderful and productive year. We've been able to help many corporations, higher