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    customer service higher education

    01.12.25 TSI Blog, Higher Education, Customer Experience

    Adopting a “Customer Service” Mindset in Higher Education

    What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and

    Read More

    01.08.25 TSI Blog, Business

    What is the Forgotten Dimension of Hiring a Consultant?

    Organizations approach the process of hiring consultants in many different ways, ranging from highly structured methods to more ad hoc approaches. However, regardless of

    Read More

    01.04.25 TSI Blog

    Mastery of Customer Experience May Be the Difference Between Success and Failure

    In today’s world of increasing options and ever-present information, the customer experience is paramount to a company’s success. According to actual data, 80% of

    Read More

    01.02.25 TSI Blog, Business

    How Leaders Look at Process – 4 Questions to Ask Yourself (and improve)

    Many of our clients come to us when their processes or customer experiences are far from stellar. In these situations, swift and critical action is essential to triage

    Read More

    12.20.24 TSI Blog

    Your 2024 Wrapped With TSI

    Friends of TSI - Thank You and Happy Holidays! 2024 has been a wonderful and productive year.  We've been able to help many corporations, higher

    Read More

    09.06.24 Customer Experience, TSI Blog

    Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?

    While the predictions from Gartner and Oracle in previous years highlighted the rising importance of customer experience, it's undeniable that in 2024, CX is not just a

    Read More

    09.04.24 TSI Blog

    Change Culture by NOT Changing Culture

    I was catching up on quite a bit of periodical reading recently.  For me, this typically includes a wide range of sources ranging from HBR, CIO Magazine, Chronicles

    Read More

    08.12.24 TSI Blog, Business

    Why a Positively Memorable Customer Experience (CX) Matters

    Let me tell you about a few of my recent "1st World" problems: A while ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The night

    Read More

    Lean management

    08.11.24 TSI Blog

    Everything YOU Ever Wanted to Know about Process Improvement and Lean, but Were Afraid to Ask

    Why Consider Lean Process Improvement or Process Management? Recently, on a videoconference call, the CEO for one of our clients remarked with a lot of urgency that

    Read More

    08.08.24 TSI Blog, Business, Health, Technology, Telecommunications and Utililties, Service Based Companies, Publishing, Higher Education

    34 Years Later – Is the Discipline of “Process Reengineering” Still Relevant in 2024?

    A while ago, I was talking with a distinguished executive working in financial services about the types of projects we are working on. After I covered a brief summary,

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    • Adopting a “Customer Service” Mindset in Higher Education
    • What is the Forgotten Dimension of Hiring a Consultant?
    • Mastery of Customer Experience May Be the Difference Between Success and Failure
    • How Leaders Look at Process – 4 Questions to Ask Yourself (and improve)
    • Your 2024 Wrapped With TSI

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