According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even
Insights
Customer Service in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
TSI Service Offering Announcement & Customer Experience (CX) Training Updates
"Raise the BAR" with TSI's Business Advisory Retainer Services (BAR) What would you do with one free day of expert consulting assistance? What if you had immediate
Here Come the Digital Employees – 5 Things you Should Know About Robotic Process Automation (RPA)
“Don't blame you," said Marvin and counted five hundred and ninety-seven thousand million sheep before falling asleep again a second later.” Marvin the Robot - (Douglas
TSI’s Latest Updates – Customer Experience Updates and More!
New and Improved (and discounted) Customer Experience (CX) Training Improving your customer's experience is one of the best improvements you can make this year. You've
TSI Insights – All About Customer Experience and Change Readiness
Trending Customer Experience (CX) Articles Recently, there have been some amazing articles highlighting the value of taking a fresh look at what YOUR customers
3 Quality Metrics You Can’t Ignore
Fairly often, I like to walk around my neighborhood in west suburban Chicago. There is an interesting array of single family homes with pleasant scenery and nice yards.
TSI Newsletter – Positively Memorable Customer Experience; Shared Services Optimization; Future Technology Disrupters for 2017 and Beyond
Why a Positively Memorable Customer Experience (CX) Matters A positively memorable Customer Experience can mean the difference between retaining a customer for years to
Top Three Future Technology Disrupters for 2017 and Beyond
“…everything that can be invented has been invented.” Unsubstantiated quote attributed to Charles Duell, Commissioner of the U.S. Patent Office, 1899 Having spent some
Top 5 Sarbanes-Oxley (SOX) Readiness Tips for Emerging Growth Companies
As the saying goes “an ounce of prevention is worth a pound of cure”, the same holds true for growth organizations and how you can prepare to address Sarbanes-Oxley (SOX)