Trending Customer Experience (CX) Articles Recently, there have been some amazing articles highlighting the value of taking a fresh look at what YOUR customers
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3 Quality Metrics You Can’t Ignore
Fairly often, I like to walk around my neighborhood in west suburban Chicago. There is an interesting array of single family homes with pleasant scenery and nice yards.
TSI Newsletter – Positively Memorable Customer Experience; Shared Services Optimization; Future Technology Disrupters for 2017 and Beyond
Why a Positively Memorable Customer Experience (CX) Matters A positively memorable Customer Experience can mean the difference between retaining a customer for years to
Top Three Future Technology Disrupters for 2017 and Beyond
“…everything that can be invented has been invented.” Unsubstantiated quote attributed to Charles Duell, Commissioner of the U.S. Patent Office, 1899 Having spent some
Top 5 Sarbanes-Oxley (SOX) Readiness Tips for Emerging Growth Companies
As the saying goes “an ounce of prevention is worth a pound of cure”, the same holds true for growth organizations and how you can prepare to address Sarbanes-Oxley (SOX)
TSI Newsletter – Upcoming Customer Experience Training, Creating an Unfair Advantage, and Project and Portfolio Management
Upcoming Events - Customer Experience (CX) Training Workshops: Are you curious about: Where are you having customer retention problems? In what scenarios are
TSI Newsletter – QuickBooks, Customer Experience, and Staying Sharp
Outgrowing QuickBooks Software - Next Steps in Technology Strategy: TSI is a management consulting firm that has led the charge on many technology strategy initiatives
Outgrowing QuickBooks Software – Next Steps in Technology Strategy
TSI is a management consulting firm that has led the charge on many technology strategy initiatives over our 20+ year lifespan. We are based out of the Chicagoland area,
Get Ahead of the Curve with Big Data
Using Data Analytics to Drive Your Business Written by: Alan Baxter There have been countless articles written about Big Data. In fact, I don’t believe a day has
June 1 – Idea Sharing – TSIs 2016 Newsletter
TSI is About You - Our Clients, to help you achieve your most important, strategic goals. Greetings! We hope your summer is off to a strong start and you are