While the predictions from Gartner and Oracle in previous years highlighted the rising importance of customer experience, it's undeniable that in 2024, CX is not just a
Insights
Change Culture by NOT Changing Culture
I was catching up on quite a bit of periodical reading recently. For me, this typically includes a wide range of sources ranging from HBR, CIO Magazine, Chronicles
Why a Positively Memorable Customer Experience (CX) Matters
Let me tell you about a few of my recent "1st World" problems: A while ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The night
Everything YOU Ever Wanted to Know about Process Improvement and Lean, but Were Afraid to Ask
Why Consider Lean Process Improvement or Process Management? Recently, on a videoconference call, the CEO for one of our clients remarked with a lot of urgency that
34 Years Later – Is the Discipline of “Process Reengineering” Still Relevant in 2024?
A while ago, I was talking with a distinguished executive working in financial services about the types of projects we are working on. After I covered a brief summary,
Transforming a PMO and Creating a Culture of Continuous Improvement
Business Challenge Transforming Solutions Inc. (TSI), was engaged by a Southwest University Health Science Center to create an organizational culture of continuous
Establishing Portfolio Management Office (PMO) at Large Southern University
Business Challenge Transforming Solutions, Inc. (TSI) was engaged by Information Technology Services at a southern flagship university to help establish a Portfolio
Project and Portfolio Management – The Evolution
Early on, I was conditioned to learn project management in its most simplistic form; to ensure delivery of a project(s) on-time, under budget, and within quality levels
Is Your Project Keeping You Awake at Night?
9 Tips for Curing Project Induced Insomnia If you are like most business and technology leaders, you have probably lost a few hours of sleep over one or more critical
Current State, Future State, and Embracing Change
The value of understanding your current state, planning your future state, and embracing the change of your technology. We’ve all heard the clichés “change is