What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
Customer Service in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
The Top 5 Change Management Trends for 2021
With the end of the first calendar quarter approaching quickly and the relevance of looking back, I was recently reflecting on what similarities and differences there
Cloud Computing Changing Business
There was a time when every household, town, farm or village had its own water well. Today, shared public utilities give us access to clean water by simply turning on the
3 Quality Metrics You Can’t Ignore
Fairly often, I like to walk around my neighborhood in west suburban Chicago. There is an interesting array of single family homes with pleasant scenery and nice yards.