While the predictions from Gartner and Oracle in previous years highlighted the rising importance of customer experience, it's undeniable that in 2024, CX is not just a
Why a Positively Memorable Customer Experience (CX) Matters
Let me tell you about a few of my recent "1st World" problems: A while ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The night
TSI Service Offering Announcement & Customer Experience (CX) Training Updates
"Raise the BAR" with TSI's Business Advisory Retainer Services (BAR) What would you do with one free day of expert consulting assistance? What if you had immediate
TSI’s Latest Updates – Customer Experience Updates and More!
New and Improved (and discounted) Customer Experience (CX) Training Improving your customer's experience is one of the best improvements you can make this year. You've
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?
According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even
Social Media and Your Business
Because Social Media isn’t Just Social, Plus 6 other Reasons to Leverage Social Media Tools In recent years, technologically savvy organizations have relied on Social