Trending Customer Experience (CX) Articles Recently, there have been some amazing articles highlighting the value of taking a fresh look at what YOUR customers
TSI Service Offering Announcement & Customer Experience (CX) Training Updates
"Raise the BAR" with TSI's Business Advisory Retainer Services (BAR) What would you do with one free day of expert consulting assistance? What if you had immediate
Process Improvement Training to Re-launch
TSI is excited to announce the re-launch of our popular Process Improvement Training Workshop. Thanks to your great feedback, TSI’s redesigned Process Improvement
TSI’s Latest Updates – Customer Experience Updates and More!
New and Improved (and discounted) Customer Experience (CX) Training Improving your customer's experience is one of the best improvements you can make this year. You've
Hand-picked HBR articles, training materials, and more from TSI
October, 2017 We all know that as the holiday season fast approaches, so do performance and financial pressures. Whether you're rushing to create your 2018 budget, or
TSI’s Customer Experience and Student Experience Articles, Training Workshops, and our Newest Team Member!
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition? According to Gartner, "89% of companies surveyed
Planning for a Better 2018
What's on your project horizon? Please give a warm welcome to Senior Managing Director, Alan Goeke, as he joins the TSI team! Al comes to TSI with over 35 years of
Fastest ERP Evaluation, Selection and Implementation
Commerce Leader Goes Live with NetSuite ERP in Five Countries in Just Six Weeks; Twenty-Six Countries in Three Months TSI was fortunate to have been selected from many
Upside to Turmoil
Welcome to the second issue of TSI Info Source for 2008. In this issue, we strive to share some of the research and other "best practices" we have received in this
TSI Newsletter – Positively Memorable Customer Experience; Shared Services Optimization; Future Technology Disrupters for 2017 and Beyond
Why a Positively Memorable Customer Experience (CX) Matters A positively memorable Customer Experience can mean the difference between retaining a customer for years to