Your customer experience is more than just what happens in customer service or the connections you have with the customer. The initial interactions, fostered
Tangible Value from Proven Processes
I want to tell you a story about a time we were meeting with one of our larger clients. This story emphasizes the benefits of bringing in consultants by showing what an
Top 5 Actions to Enable “Non-Techies” to Crush your Next ERP Upgrade
The purpose of this article is to equip business leaders, who don’t speak in three letter acronyms, with a solid foundation of knowledge so they can contribute and not be
Student Athlete Grit
TSI is hearing a lot about “grit” these days. From Ted Talks to seeing an abundance of articles, including Forbes and the Washington Post, grit (defined as courage and
A New Era of Transforming Solutions
TSI has a fresh new look and we’re excited to share it with you! Transforming Solutions is growing and is updating our branding. Our clients and customers feel the same
The Life-Changing Magic of Consulting: The Art of Organizing & Tidying Up Your Business Processes
I was recently asked how many clothes I own. My response? “Three closets and two dressers full. And that is just fall and winter clothing. I have four more bins
The Forgotten Dimension of Hiring a Consultant
Organizations who are in the market to hire a consultant approach this process in a myriad of different ways. From organization to organization, this process may range
Surmounting Internal Obstacles Like a Bulldog
Two years ago, I found myself in a final sprint towards the completion and successful defense of my PhD. Though I was surrounded by dialogue of “job applications”,
I’ve got a Fever and the Only Prescription… is More Consulting!
It is quite common to be asked, “What exactly IS consulting?” There are many ways to answer this question and it would be dishonest to suggest a single definition.
A Consultant’s Art of Questioning
As a consultant, you are tasked with many different types of projects. Flexibility becomes a term that is familiar and comforting as it is beneficial to you and your