As you can imagine, most of our clients do not engage us if their processes or their customer experience is stellar. For these situations, process and customer
25 Years Later – Is the Discipline of “Process Reengineering” Still Relevant in 2016?
A few weeks ago, I was talking with a distinguished executive working in financial services about the types of projects we are working on. After I covered a brief
Why a Positively Memorable Customer Experience (CX) Matters
Let me tell you about a few of my recent "1st World" problems: A few months ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The
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As the summer before my senior year of college was quickly approaching, I was becoming exponentially more nervous that I would not land an internship during a critical
Higher Education Bulletin Board
Are you a Higher Education Influencer? Sign up to receive insider scoop and what's happening in your industry. Here is a second look at what we sent out last
6 Reasons to Hire a Chief Marketing Technologist….NOW!
It’s inevitable. The world is moving at a pace where the traditional executive management structure is going to have a hard time keeping up. In past decades, the
Outgrowing QuickBooks Software – Next Steps in Technology Strategy
TSI is a management consulting firm that has led the charge on many technology strategy initiatives over our 20+ year lifespan. We are based out of the Chicagoland area,
ERP Expertise Spring 2018
Given all of the technology strategy work and software evaluation and selection work that TSI does with our clients, it is critical that we remain up to speed with
Mastery of Customer Experience May Be the Difference Between Success and Failure
In today’s world of increasing options and ever-present information, the customer experience is paramount to a company’s success. According to actual data, 80% of
What We’re Reading
"Blockchain Explained" "How to Best Harness Student-Success Technology" "You don't find your purpose, you build it" "The Importance of Working