Trending Customer Experience (CX) Articles Recently, there have been some amazing articles highlighting the value of taking a fresh look at what YOUR customers
3 Quality Metrics You Can’t Ignore
Fairly often, I like to walk around my neighborhood in west suburban Chicago. There is an interesting array of single family homes with pleasant scenery and nice yards.
TSI Newsletter – Positively Memorable Customer Experience; Shared Services Optimization; Future Technology Disrupters for 2017 and Beyond
Why a Positively Memorable Customer Experience (CX) Matters A positively memorable Customer Experience can mean the difference between retaining a customer for years to
Why a Positively Memorable Customer Experience (CX) Matters
Let me tell you about a few of my recent "1st World" problems: A few months ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The