Fairly often, I like to walk around my neighborhood in west suburban Chicago. There is an interesting array of single family homes with pleasant scenery and nice yards.
Who Has Made a Difference in Your Career?
So, I’m feeling a bit nostalgic in early June as Memorial Day has passed by so quickly and with recent poignant graduation speeches still in my main memory. This makes
How Leaders Look at Process – 4 Questions to Ask Yourself
As you can imagine, most of our clients do not engage us if their processes or their customer experience is stellar. For these situations, process and customer
Why a Positively Memorable Customer Experience (CX) Matters
Let me tell you about a few of my recent "1st World" problems: A few months ago I was in Montreal checking in a hotel (part of a major chain) at about 10 PM. The
Outgrowing QuickBooks Software – Next Steps in Technology Strategy
TSI is a management consulting firm that has led the charge on many technology strategy initiatives over our 20+ year lifespan. We are based out of the Chicagoland area,
TSI Newsletter – QuickBooks, Customer Experience, and Staying Sharp
Outgrowing QuickBooks Software - Next Steps in Technology Strategy: TSI is a management consulting firm that has led the charge on many technology strategy initiatives