Wow, a lot has changed in the world of Higher Education (and nonprofits) CRM. In particular for those institutions seeking to begin the process of selecting and
What Making Pizza has Taught Me about Process Transformation (and organizational change management)
About five years ago, I had a 'Eureka' moment about one of my favorite topics – Pizza. I thought that building an outdoor pizza oven off my back patio, would be a
How to Create Lasting Cultural Change Within Your Organization
For decades, Transforming Solutions Inc. has helped organizations define how their people perform critical work via our process improvement projects. These processes
Why Culture Change is so Elusive (and What You Can Do)
Nearly every executive that I get a chance to have candid discussions with admits that she or he wishes they could simply wave a magic wand and automatically change the
Level Up – Design an Amazing Customer Experience
I was speaking to a colleague who runs operations for a large service provider that serves the hospitality industry last week. He lamented "now that our business is
7 Things to Consider Before Hiring a Consultant – Selecting the Right Consultant
We hear from quite a few organizations that they've erred when it comes to hiring a consultant. Don't worry - you're not alone. It's hard to find the right consultant
Thinking About Your “Next Generation” CRM?
Wow, a lot has changed in the world of Higher Education (and nonprofits) CRM, particularly for those institutions seeking to begin the process of selecting and
Assessing your Technology Landscape in 2021 to Transform Digitally and Organizationally
2020 showed us that those organizations that have not properly addressed their technology and digital infrastructure paid a significantly larger price when the pandemic
What is a PMO (Project Management Office) or ePMO?
Learning about, creating, or maturing a PMO (or Enterprise PMO) can be confusing as there is a plethora of available content about types of PMOs or when and how to
Developing and Implementing Next-Generation Processes and Technology
The Archdiocese of Chicago: Managing the people, process, and technology of an implementation TSI was selected for several projects at The Archdiocese of Chicago.