Organizations who are in the market to hire a consultant approach this process in a myriad of different ways. From organization to organization, this process may range
Planning for a Better 2018
What's on your project horizon? Please give a warm welcome to Senior Managing Director, Alan Goeke, as he joins the TSI team! Al comes to TSI with over 35 years of
Hand-picked HBR articles, training materials, and more from TSI
October, 2017 We all know that as the holiday season fast approaches, so do performance and financial pressures. Whether you're rushing to create your 2018 budget, or
Is Customer Experience your true Unfair Advantage?
Below, you'll find information about our upcoming Customer Experience workshop in September, an excerpt from TSI's own Ryan Evers' latest blog on Critical Factors of
Who Has Made a Difference in Your Career?
So, I’m feeling a bit nostalgic in early June as Memorial Day has passed by so quickly and with recent poignant graduation speeches still in my main memory. This makes
TSI’s Favorite Harvard Business Review (HBR) Articles: May, 2017
A few of TSI's favorite Harvard Business Review articles come to us from over the years, focused on a number of organizational topics, from transformational leadership to
TSI’s Customer Experience and Student Experience Articles, Training Workshops, and our Newest Team Member!
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition? According to Gartner, "89% of companies surveyed
Are You REALLY Enhancing Your Customer Experience (CX) To Create an Unfair Advantage For You? Or For Your Competition?
According to Gartner, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016”. According to Oracle, the percentage is even
TSI Service Offering Announcement & Customer Experience (CX) Training Updates
"Raise the BAR" with TSI's Business Advisory Retainer Services (BAR) What would you do with one free day of expert consulting assistance? What if you had immediate
Here Come the Digital Employees – 5 Things you Should Know About Robotic Process Automation (RPA)
“Don't blame you," said Marvin and counted five hundred and ninety-seven thousand million sheep before falling asleep again a second later.” Marvin the Robot - (Douglas