I was speaking to a colleague who runs operations for a large service provider that serves the hospitality industry last week. He lamented "now that our business is
7 Things to Consider Before Hiring a Consultant – Selecting the Right Consultant
We hear from quite a few organizations that they've erred when it comes to hiring a consultant. Don't worry - you're not alone. It's hard to find the right consultant
Thinking About Your “Next Generation” CRM?
Wow, a lot has changed in the world of Higher Education (and nonprofits) CRM, particularly for those institutions seeking to begin the process of selecting and
Assessing your Technology Landscape in 2021 to Transform Digitally and Organizationally
2020 showed us that those organizations that have not properly addressed their technology and digital infrastructure paid a significantly larger price when the pandemic
What is a PMO (Project Management Office) or ePMO?
Learning about, creating, or maturing a PMO (or Enterprise PMO) can be confusing as there is a plethora of available content about types of PMOs or when and how to
Developing and Implementing Next-Generation Processes and Technology
The Archdiocese of Chicago: Managing the people, process, and technology of an implementation TSI was selected for several projects at The Archdiocese of Chicago.
DMAIC – Our Favorite 6 Sigma Word of the Day!
Through our consulting and training at TSI, conversations surrounding continuous improvement often reveal one common topic: the simple, yet powerful tool DMAIC
A Consultant’s Art of Questioning
As a consultant, you are tasked with many different types of projects. Flexibility becomes a term that is familiar and comforting as it is beneficial to you and your
I’ve got a Fever and the Only Prescription… is More Consulting!
It is quite common to be asked, “What exactly IS consulting?” There are many ways to answer this question and it would be dishonest to suggest a single definition.
Surmounting Internal Obstacles Like a Bulldog
Two years ago, I found myself in a final sprint towards the completion and successful defense of my PhD. Though I was surrounded by dialogue of “job applications”,