Trending Customer Experience (CX) Articles
Recently, there have been some amazing articles highlighting the value of taking a fresh look at what YOUR customers experience when working with your company and what bottom line value that a great CX can mean for an organization.
See the short list below for a few of our recent favorites:
- TSI’s Founder and Managing Partner, Dan Feely, recently published a CX focused article titled: Why a Positively Memorable Customer Experience (CX) Matters
- Late last month, Forbes published an insightful article involving 2017 trends in customer experience and service, titled: Millennial Customers Will Dominate In 2017. Is Your Customer Service Experience Ready For Them?
- Another great article focused on customer experience, with excellent info from Forbes contributor Shep Hyken, titled: Ten Customer Service And Customer Experience Trends For 2017
New, Improved (and discounted) Customer Experience (CX) Training
As we have been announcing our CX training workshop (that we are completely excited about), rather than splitting this up across 2 days, we have consolidated this to one full day and have discounted the price for this.
If you (or someone at your organization) is wondering “what is all the buzz about CX?,” or you feel like you need to learn how to take a fresh look at your organization and how you can differentiate your company by defining an amazing customer experience, THIS IS FOR YOU.
The workshop will be held at Tech Nexus, which is located at 20 N. Upper Wacker Dr. in Chicago, IL in Suite 1200, in Conference Rooms C & D.
Click Here to visit our Eventbrite page, and sign up to guarantee your attendance at this great event.
Specific event details can be found in TSI’s latest blog, as well as on our Customer Experience Training page. If you have any further questions, you can reach Dan directly at firstname.lastname@example.org or (847) 705-0960 x202.
2017 Change Readiness – Free Survey
With new programs and change initiatives getting launched, perhaps it is time to see how ready your team or organization is to change.
Although change is part of the process to any one of TSI’s projects, effective change management requires understanding your organization’s needs and resources to meet your business objectives.
TSI’s Free Change Readiness Assessment is one of our most popular links. You can use it (and share the results amongst your team) to see how ready you really are to make organizational changes stick.