With a strong desire to serve our clients, TSI espouses a “servant leader” model in the context of wanting to work on challenging projects that will truly make a difference within the organizations we serve. To this end, the following values are explored with the individuals starting with TSI’s recruitment of new employees. And this continues in how we strive to serve our clients.
Our KEY VALUES include:
- Results Orientation/Perseverance
We strive to make a difference and to deliver results, value and expertise on an hour-by-hour, day-by-day basis. We strive to provide value in excess of our cost. If we are in a position where we cannot add value or if our role is defined such that our value is minimized, we will proactively discuss this with our client and make a decision regarding how to proceed. Like a personal trainer or coach, TSI’s role often is to facilitate, lead and influence our client’s behavior to achieve their desired end results. Frequently, this means we have to challenge (diplomatically and with respect) the status quo. Our priority is to be viewed as effective and valuable at the end of a project than simply “liked but lacking substance or the ability to make change stick” during the course of a project.
We begin and end projects and activities when promised and within estimated costs. Scope changes notwithstanding, at no time shall we invoice more or deliver our promised results later than promised without the proper communication and sign-off by our client. When scope changes do occur, we will discuss these immediately with our client and decide how to proceed.
- Integrity and Authenticity
We “walk our talk”. We will operate in a truthful manner. If we say we have skills/expertise in specific areas, we will demonstrate these on an ongoing basis and operate with a basis of factual accuracy.
Since a client’s problems and opportunities often define the scope of our work, we will keep these confidential within TSI’s walls. Further, we will always practice good judgment in our conversations, behavior and overall conduct with client personnel and on our client and TSI facilities.
- Easy To Do Business With (ETDBW)
As a management and process improvement consulting firm, we must have efficient processes and be Easy To Do Business With. This means that, regardless of our backgrounds, we present a consistent client “user interface”, creating consistent deliverable/documents based on previously established standards.
We will be clear and consistent communicators – both verbally and in written form.
Our interactions with clients, our professional outward appearance – how we present ourselves, listen and speak to colleagues and clients and our behavior at client locations – should be a manifestation of the TSI brand. At all times, especially while working with clients, colleagues and at client locations, our conduct, behavior as well as our appearance will be courteous and professional.