Telecommunications and utility companies face market conditions fraught with volatility.
From dynamic pricing and changes in demand to regulatory uncertainty, organizations are challenged to evolve their business models.
Market demand is a significant factor. Today’s customers demand the most cutting-edge technology available. They want cost-effective telecom and utility services, based on the latest advancements.
As competition increases and technology advances, industry-leading companies work smarter with a trusted guide.
Telecommunications and Utilities Consulting Expertise
The TSI team has industry specific expertise for telecommunications and utilities. See below for a summary of recent telecommunications and utilities consulting engagements:
- ERP Selection and Evaluation
TSI worked with a telecom firm to analyze key processes with Business SMEs in preparation for ERP vendor selection.The team defined and documented “As Is” and “To Be” processes for key pre-sales processes through to order and finance functions. TSI defined, documented, and prioritized essential business requirements from the “As Is”/“To Be” process. As a result of our efforts, the company:
- Reduced the number of manual processes and reliance on file-based systems.
- Increased integration among processes and systems.
- Improved knowledge of how technology can and should enable business operations.
- Reduced the risk of selecting incorrect ERP vendor technologies.
- Support of New Business Launch
A large telecommunications organization turned to the TSI team to help them launch a long-distance communications company. On this engagement, TSI developed a detailed methodology to define the procedures, representing the interests of the business process owners (i.e., Vice Presidents, Directors and Managers) and ultimately develop an on-line procedure reference tool. This effort concurrently defined the roles and responsibilities of all departments, work groups and position categories within the entire organization. TSI managed a team of 20 individuals for this effort.
- Process Transformation
For a large telecommunications company, TSI led a project team to transform the processes and organization structure of the billing solutions department. This project resulted in the development and implementation of a vastly improved solution delivery process and methodology using cross-functional teams and improved technology.
- Organizational Change Management
TSI assisted development of internally generated customer-driven ideas that result in functional products in the marketplace. This new product development (NPD) process and organization emphasized the use of interdisciplinary teams, high-level and detailed financial and business case analysis, prototype-driven product development, and customer-assisted design, development and product launch.
- Detailed Business Plan
For a telecommunications technology startup, TSI redefined the business plan and secured a second round of venture capital. Our team worked with management to clarify the project and translate that into terms of value for potential investors.
Your Next Step
Achieve sustainable results with TSI’s specific expertise in the telecommunications and utility sector. You will benefit from our involvement in a single process improvement to an entire reorganization.
Contact our team to gain a better understanding of how TSI’s telecommunications and utilities consulting services will approach the unique challenges of your organization.