Business transformation for our clients, ranges from a complete reinvention of the organization to designing improved processes and, potentially a customer experience and then embarking on the plan to bring this vision to life. Frequently, this may begin with understanding our client’s unique “Voice of the Customer” and desired Customer Experience and defining specific areas to improve on the underlying processes, technology, roles and responsibilities that result in reducing operating expenses, increasing revenues and improving quality and customer satisfaction.
From client to client and industry to industry, our projects are unique and tailored to the results needed from the transformation. Yet, with great consistency, our client realize gains and improvements that are most needed given their strategic and tactical objectives.
TSI’s approach with Business Transformation projects is unique. We quickly establish a shared understanding of our client’s unique industry and organizational situation. We refer to this as their “business context”. This serves as a “lens” allowing our team to focus on very specific desired results and targeting the types of changes needed. Again, depending on what our client’s needs are, the transformation may be radical and inclusive of People, Process and Technology-related change. Other times, the transformation may be more incremental and only involves a subset of the People, Process and Technology variables.
In nearly all of our transformation projects, TSI gathers current state information, analyzes this information and develops a myriad of transformation-oriented recommendations that are aligned with the end results desired by our clients. Provided below are the most typical types of Business Transformation Projects:
At times our projects are a blend of some or all of the types listed above.
Please contact TSI for projects you are considering.