“Don't blame you," said Marvin and counted five hundred and ninety-seven thousand million sheep before falling asleep again a second later.” Marvin the Robot - (Douglas
What is Scrum Project Management?
As a technology and management consulting firm, Transforming Solutions implements a variety of project management tools when consulting with clients on a variety of
Level Up – Design an Amazing Customer Experience
I was speaking to a colleague who runs operations for a large service provider that serves the hospitality industry last week. He lamented "now that our business is
A PM by any other name…
"A rose by any other name would smell as sweet" – William Shakespeare, Romeo & Juliet What’s in a name? What are the differences between a project manager,
Process Improvement Training to Re-launch
TSI is excited to announce the re-launch of our popular Process Improvement Training Workshop. Thanks to your great feedback, TSI’s redesigned Process Improvement
Hand-picked HBR articles, training materials, and more from TSI
October, 2017 We all know that as the holiday season fast approaches, so do performance and financial pressures. Whether you're rushing to create your 2018 budget, or
The Shortcomings of Treating your Customer like a Customer
For years, we have heard business authors, professors and consultants preach about enhancing how we should conduct business – particularly in the area of providing the
The Challenges of Digital Transformation
Why Digital Transformation and Major Systems Implementations are So Hard to Get Right. By Dan Feely, TSI President and Managing Partner Maybe you are like I am and
Customer Service in Higher Education
What are the Pros and Cons of Viewing Students, Alumni or Donors as Customers? The topic of whether universities and colleges should view their students, alumni and
DMAIC – Our Favorite 6 Sigma Word of the Day!
Through our consulting and training at TSI, conversations surrounding continuous improvement often reveal one common topic: the simple, yet powerful tool DMAIC